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Dense is a brand owned and operated by Medzifi ("we", "us", "our"). This Privacy Policy explains what information we collect when you visit dense.medzifi.com or place an order, how we use it, and the choices you have.
When you place an order, we collect the information you provide directly: your name, mobile number, delivery address, and email address if provided. When you make a payment, the transaction is processed securely by Razorpay. We do not store your card, UPI, or banking details on our servers — these are handled entirely by Razorpay under their own security standards.
When you visit our website, we automatically collect basic technical information such as your device type, browser, approximate location, and how you interact with our pages. We use this to understand how visitors use the site and to improve it.
We use your information to process and deliver your order, send you order and delivery updates, respond to your questions, and improve our products and website. We may contact you by WhatsApp, phone, email, or SMS regarding your order or, where you have shown interest, about Dense.
We do not sell your personal information. We share it only with the partners necessary to fulfil your order — our payment processor (Razorpay), our shipping and logistics partners, and service providers who help us operate the website. These partners are only given the information needed to perform their function.
We take reasonable measures to protect your information. Payments are processed over secure, encrypted connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You can ask us to access, correct, or delete the personal information we hold about you by contacting us at hello@medzifi.com. You can opt out of marketing messages at any time while still receiving essential order-related communication.
Our website uses cookies and similar technologies to remember your preferences and to understand how visitors use the site. We use the following tools:
These tools may set cookies and collect information such as your device, browser, approximate location, and the pages you visit. You can disable cookies in your browser settings and can opt out of personalised advertising through your Google and Meta account settings, though some features of the site may not work as intended.
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
For any questions about this Privacy Policy or your data, email us at hello@medzifi.com.